Quality Policies
Our goal is to provide consumers with the highest quality products by assuring their performance, consistency, safety, and value. This commitment is rooted in our corporate values and is essential to our continued growth and success. We will meet our comprehensive "Global Quality Standards" in the design, manufacturing, and distribution of our products as well as meet or exceed all government requirements and consumer expectations worldwide. We will maintain these high-quality standards as we design and manufacture our products by the most efficient means possible to ensure they are affordable to the greatest number of consumers throughout the world. Our commitment to quality is vital to all we do.
We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products, and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognize and accept our philosophy of quality service delivery, accepting accountability for their own output.
Commitment :
- Fully identify and conform to the needs of our customers, improving customer satisfaction.
- Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
- Provide extensive staff training, promoting a ‘do it right-first-time’ attitude towards quality.
- Achieving and maintaining a standard of excellence in the operation of our business.
- Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.
- Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company.
- Ensuring that all company policies and procedures have the full support of senior management.
- Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
- Continuous appraisal of our business to ensure that the quality of service we provide full and consistently meets our customers’ expectations and all current and impending legislative requirements.
- The effectiveness of our quality system is monitored by planned audits, management reviews, and customer satisfaction surveys to ensure quality service delivery.
